Frequently asked questions

Download the Drivitty app from the App Store or Google Play. Open the app, select Register and enter your company code. Confirm the selected company, enter your details and you are ready to go. Registration takes about 5 minutes.

Login uses your phone number. After entering the number, you receive a one-time verification code that lets you log in securely. During the first login you create a personal PIN used to unlock the app day to day.

Yes. On supported devices you can enable login with fingerprint or face recognition. Biometric authentication lets you unlock the app faster and adds an extra layer of security.

If you forget your PIN, choose the PIN recovery option in the app; your identity is confirmed via your registered phone number. If you cannot log in, check your internet connection, phone number and ability to receive SMS codes. If the problem persists, write to us by email.

Yes. You can log in to your account using the same phone number and verification methods. For security, we recommend using only personal devices and not sharing your PIN.

Yes. You can invite several administrators and assign them access as needed. Administrators can add users, manage company limits and receive shared invoices.

A new team member is invited by the administrator: they enter the persons phone number, and an invitation code is sent to that number by SMS. Once they receive the code, the employee enters it when registering or logging in. After joining the team, the user automatically receives the rights, limits and settings assigned by the administrator.

If the user has already received an invitation code, they select I have an invitation code during registration. After entering the code, the account is automatically linked to the inviting companys team. After joining, the user sees the assigned limits and can make fuelings.

The administrator has full access: they can add and remove users, change their rights, set limits, view all transactions, manage payments, balance, invoices and track loyalty progress. The user sees only their own information: they can make fuelings, see their limits and transaction history, add their own vehicles or payment cards, but has no access to other members data or company management functions.

The administrator can adjust user access at any time according to their role. If an employees role changes or they should no longer use the system, access is adjusted or suspended immediately. All changes take effect instantly.

The administrator can grant administrator rights to other team members. Additional administrators get access to the main management functions. The number of users is unlimited; you can add as many as your fleet needs.

The administrator can suspend or remove a users access at any time. The change takes effect immediately, without additional confirmation. From that moment the user can no longer use the company balance, make fuelings or access team information.

Fueling is done directly in the app and takes only a few moments. You select the station, payment method, desired amount, fuel type and pump number. All information is presented step by step. Important: do not lift the nozzle too early; the app will tell you when you can start fueling. Once the operation is complete, everything is automatically saved in the history.

The app map shows fuel prices at different stations. Prices are updated in real time, so you always see current information and can compare prices before each fueling.

Depending on the companys settings and rights, you can pay with the company balance, a saved card or via Klix (Apple Pay, Google Pay, VISA, Mastercard). The selected payment method is shown before you confirm the order.

First check the selected pump, your internet connection and whether the limit has been reached. If the problem persists, call the support line during fueling (available during the fueling process). The information saved in the system helps quickly identify the cause.

All fuelings are recorded automatically. Users see their own fueling history, and administrators can review the whole teams operations. Key information is provided for each fueling.

After each operation, the date, time, station, fuel type, amount and other transaction-related data are saved. This information is used for history, accounting and fuel cost analysis.

Drivitty lets you set individual fuel limits for each team member: per fueling and a total monthly limit. Limits are checked automatically before every fueling, so fuel costs do not exceed the set budget. All limits are updated instantly.

In their app, the user always sees the assigned limit and the remaining amount. The administrator sees all team members limits in one place: the amount used, the balance and the overall situation.

The administrator can change limits at any time. The changed value takes effect immediately and is visible both in the administrator environment and in the users app.

When the per-fueling or monthly limit is reached, the system does not allow new fuelings so that the company budget is not exceeded. If needed, the administrator can increase the limit; changes take effect immediately.

Drivitty lets you see all fuel operations, limit usage and team activity in one system, so you do not have to wait until the end of the month to understand actual costs. You also see fuel prices at different stations, so you can choose where it is most beneficial to fuel. This lets you make decisions faster and plan your budget more efficiently.

The app shows the fuel prices applicable at the selected station at that moment. Prices are updated in real time, so you see current information before every fueling.

Yes. One of Drivittys advantages is one fuel price across the same network throughout Lithuania. For example, all Circle K stations apply the same price, so there is no need to look for a cheaper specific station, and costs are easier to plan.

The loyalty level depends on the total amount of fuel the team pumps per month: the more litres you fuel per month, the higher the level you reach and the better the price you get. The level is recalculated every month. The program works automatically, no extra steps needed.

Levels are calculated based on the teams total litres fueled per month, with all team members contributing. When the set amount is reached, a higher level is assigned. If the amount of fuel pumped decreases, the level may drop, and you are notified about this too. Progress is visible in the administrator account.

Loyalty information is visible to administrators: the current level, progress to the next and the total amount. Users do not see it unless they have administrator rights, but they automatically receive all price benefits.

You can choose the method most convenient for the company: company balance, a saved card or Klix (Apple Pay, Google Pay, VISA, Mastercard). All payments are automatically linked to a specific transaction, and payment history is stored in the system.

The company balance lets you top up funds in advance for fuelings. When paying with the balance, the amount is automatically deducted from the total. The administrator can see the current balance and its history at any time.

The balance is topped up by the administrator: in the app they tap the top-up button and add funds by bank transfer according to the details provided. Once the funds are received, the balance is updated, and the top-up history is stored in the system.

An invoice is issued once a month and covers all fuel operations during the period. This gives the company a clear, consolidated view and makes accounting simpler.

Instead of separate receipts and different documents, all information is automatically collected in the system. Administrators can see all transactions, download invoices, and analyze and export data for accounting.

Accounts are protected by phone number verification, a PIN and biometric authentication on supported devices. This ensures that only authorized users can log in.

Contact your company administrator immediately or write to us by email. The administrator can instantly suspend the users access, so fuelings or use of company funds are no longer possible. If needed, access can be restored later.

Contact your company administrator or write to us by email. Depending on the situation, the account can be temporarily suspended or permanently deleted. Additional identity verification steps may apply before deletion.